If you are unsatisfied with your purchase, you can return it within 30 days.
Please allow 7 business days for us to process your return.
NOTE: To ensure that your product return is received and that you receive your applicable refund - Before returning you must first contact us to receive the following information:
1. The return authorization and simple instructions for returns
2. The correct return address - PLEASE DO NOT RETURN TO THE SHIPPING ADDRESS This will cause a significant delay in processing the refund.
To Cancel an Order
If you have an IBEX Sports account and wish to cancel an order placed with a credit card, you will be able to do so for no more than 15 minutes after the order was placed. Please follow these steps to cancel your order online:
· Click the "Your Account" link
· Under “Order Information” on the left navigation, select the “Cancel Items or Orders” link
· If prompted, login with your email address and password
· When your orders list appears, click on the ”View or Cancel Order” button next to the order you wish to cancel
· When that order page appears, simply click the "Cancel Order" button
· You will then be asked to confirm that you wish to cancel the order.
· If you still wish to cancel, click to “Cancel Order” button
· You will receive on-screen confirmation of the order cancellation. You will also receive an email confirmation of the order cancellation
While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. You can reach a Customer Support Representative by dialing 800 575 4873 and if necessary leave a message.
To Change an Order
If you wish to edit or modify an order that was placed using a credit card, you will be able to make the necessary changes for approximately 15 minutes after the order is placed. During this time, you will also be able to successfully cancel your order, if required. Changes to your processing order can include billing information, the shipping address, and/or item quantity modifications.
To edit an order, simply click on the "Edit Order" button.